ISTE+10+Coaching+Tips+in+10+Minutes

1. Build a rapport face to face first.

Meeting face to face first is crucial. It helps build trust and rapport as well as helps you to get to know the personality, comfort levels, etc... of the teachers. They have different learning style needs. This way you will get a feel for how to best meet their needs.

2. Communicate using tools that they are comfortable with.

If teachers are less tech savvy, and prefer talking on the phone. Connect with them that way. If email works, use that. Don't assume everyone will be comfortable communicating using the same hi-tech tools.

3. Create a web presence with teacher-friendly tutorials, tips, and tricks.

Create a web space, like a wiki, moodle site... that allows you to post tutorials, tips, and tricks. I like to use google presentations to create embeddable tutorials for teachers. Other favorites include screen capture tools, like Skitch for Mac, MWSnap for PC, or even podcasts or screencasts.

4. Be accessible.

Google Voice is amazing because you can link to several phone numbers without giving out your personal information. Be visible online (gchat, skype, ichat). Answer emails, phone calls, and voicemail regularly. But don't feel you have to catch everything the minute it comes in. Sometimes teachers work things out on their own and become a little more self sufficient if you give them some think time.

5. Check in frequently. Follow up and follow through.

Keep the support consistent through a project. Touching base will help build a comfort level and will make the teacher feel more secure.... thus leading to more technology use, growing more seamless as time goes on.

6. Plant seeds.

Provide ideas or tools to teachers who like to share. After working with these teachers, encourage them to share with others. You can't be everywhere and resident experts are always welcome. Not to mention, it's a great self-esteem boost for the new expert.

7. Guide and encourage. Gradually release responsibility.

Provide face to face support first, and as much as needed. The virtual support comes into play once teachers feel ready to tackle something on their own.

8. Make good use of time, schedule productively.

If you work in multiple buildings, with a floating schedule... email the principal and let him/her know you will be in the building on a certain day. Perhaps the principal can let the staff know you will be on site. They could contact you for an appointment.

9. Monitor voicemail and email regularly.

In order for virtual coaching to work, you need to be there for the teachers. Don't leave them hanging.

10. Take lots of deep breaths.

Sometimes virtual communication can be more difficult that face to face communication. Be patient.